Lessons · Lesson 8 of 11
Idioms in real conversations
Mission: A customer is unsure and in a hurry. You use a few natural expressions to sound confident and friendly.
Idioms learned from a list are quickly forgotten. Idioms used in a real situation, explained in your own words and said again, stay. That's how Muddassir learned them with Zayaan.
Hear a little
Read or listen. Don't study it. Just follow the conversation.
Good morning! How can I help?
(as the customer) I'm not sure which paper would work best, and I need the order quite urgently.
No problem. Let me break the options down for you: matt, gloss or textured card.
Gloss sounds good. How soon can you start?
Let's get the ball rolling today. I'll keep you in the loop every step of the way.
Perfect. So we're on the same page?
Yes. At the end of the day, I want you to be happy before production starts.
(as the teacher) Lovely! Five idioms, and none of them sounded memorised.
Speak first
A customer asks how you'll handle their urgent order. Explain your plan for 45 seconds.
Use simple English. Don't try to use idioms yet. Say it out loud, or type it if you can't speak right now.
Notice the gap
What did you want to say but couldn't? These are the phrases and patterns that fill that gap.
- get the ball rollingstart something. “Let's get the ball rolling today.”
- keep you in the loopkeep you informed. “I'll keep you in the loop.”
- on the same pageagree and understand the same thing.
- break something downexplain it in smaller, simpler parts.
- at the end of the daywhen everything is considered; what matters most.
- go the extra milemake more effort than expected.
Fix one thing
Try each one. If you miss, you'll get a hint first, so you can fix it yourself.
Speak again, faster
Explain your plan for the urgent order again, and use two or three of the idioms. Faster this time.
Coach yourself, the way Zayaan does after you finish:
Recall tomorrow
Save these phrases. They'll come back in Recall practice tomorrow, in 3 days and in a week.
- Let's get the ball rolling.
- I'll keep you in the loop.
- Just to make sure we're on the same page…
Muddassir and Zayaan are real; this dialogue is a practice scenario inspired by their lessons. Read their story.